Adds a Quick Assign widget to the ticket display page. It lets you assign people as Owner, AdminCc, Cc or Requestor by picking them from the members of a single configured group, instead of searching the whole user database. The member list is rendered into the page, so filtering happens instantly in the browser without autocomplete queries — useful on installations with a very large number of contacts.
The widget also offers one-click Take and Add me as AdminCc buttons, and each AdminCc, Cc and Requestor in the People box gets a small remove button. All updates go through RT's standard ticket update machinery (rights checks and notifications apply) and refresh the People box in place without a page reload.
Type to filter the group members instantly:
Picking a user offers the roles that make sense for them:
Watchers are removed directly in the People box:
This project is licensed under the terms of the GNU General Public License Version 2.
This software is Copyright (c) 2018-2026 by NETWAYS GmbH support@netways.de.
For bugs and feature requests please head over to our issue tracker. You may also send us an email to support@netways.de for general questions or to get technical support.
- RT 6
For RT 4.4 use the v1.x releases of this extension.
Extract this extension to a temporary location.
Git clone:
cd /usr/local/src
git clone https://github.com/NETWAYS/rt-extension-quickassign
Navigate into the source directory and install the extension. (May need root permissions.)
perl Makefile.PL
make
make install
Edit your /opt/rt6/etc/RT_SiteConfig.pm
Add this line:
Plugin('RT::Extension::QuickAssign');
Clear your mason cache:
rm -rf /opt/rt6/var/mason_data/obj
Restart your webserver.
The widget is not shown automatically. Add it to the ticket display page
layout: go to Admin → Page Layouts, edit the layout for class
RT::Ticket, page Display, and place the QuickAssign widget where you
want it (for example below the People widget).
$QuickAssign_Group
Name of the user-defined group whose members are offered in the Quick Assign widget. The widget is hidden if this option is not set.
$QuickAssign_ExtraUsers
Optional list of user names offered in the Quick Assign widget in addition to the group members, for example shared or role accounts. Unknown and disabled users are skipped.
Set($QuickAssign_Group, 'Support');
Set($QuickAssign_ExtraUsers, ['NETWAYS']);
Note that RT's usual rights apply: to be assigned as owner, the picked
user needs the OwnTicket right on the ticket's queue.
The remove buttons in the People box are only shown if the current user
has the ModifyTicket right. Group watchers do not get a remove button,
as RT core offers no hook for decorating them; remove them via the
People box inline edit instead.