Software and Infrastructure Engineer
Building reliable and scalable systems across web and cloud.
I’m experienced across software development, cloud infrastructure, and technical support engineering.
I focus on reliability, QA, and clear documentation that helps teams and users succeed.
My experience spans full-stack web development, cloud deployment, and infrastructure management, with a focus on improving operational efficiency and user experience.
QA & Support Engineer – JPG Store
- Led the development of the JPG Store Help Center, authoring and maintaining over 150 technical and support articles.
- Helped the platform reach more than 60,000 unique readers per year through clear, actionable documentation.
- Integrated Intercom for AI-assisted support, workflow automation, and analytics reporting to improve satisfaction and reduce response times.
IT Support Analyst – MacDIT
- Delivered IT infrastructure and support solutions for enterprise clients.
- Managed Microsoft 365, Active Directory, and Azure administration.
- Used PowerShell for systems management and maintenance tasks.
Languages & Frameworks:
TypeScript · JavaScript · HTML · CSS · Bash · PowerShell
Frameworks & Tools:
Next.js · React · Astro · GitHub · Intercom · Linear
Cloud & Infrastructure:
Google Cloud Platform (GCP) · Cloudflare · Microsoft 365 · Azure
Systems & Operations:
Windows · Linux (Ubuntu) · QA Testing · Site Reliability · Incident Management
- GitHub Administration — Microsoft
- GitHub Foundations — GitHub
- Portfolio: shayhenderson.dev
- LinkedIn: linkedin.com/in/shay-henderson
- Email: contact@shayhenderson.dev