diff --git a/apps/web/src/app/login/LoginContent.tsx b/apps/web/src/app/login/LoginContent.tsx
index 928fca07..d3a76397 100644
--- a/apps/web/src/app/login/LoginContent.tsx
+++ b/apps/web/src/app/login/LoginContent.tsx
@@ -6,7 +6,7 @@ import { useRouter, useSearchParams } from "next/navigation";
 import { useForm } from "react-hook-form";
 import { z } from "zod";
 import { usePostEmailAuth } from "@/apis/Auth";
-import { IconSolidConnectionFullBlackLogo } from "@/public/svgs";
+import { IconArrowBackFilled, IconSolidConnectionFullBlackLogo } from "@/public/svgs";
 import { IconAppleLogo, IconEmailIcon, IconKakaoLogo } from "@/public/svgs/auth";
 import {
   AUTH_REDIRECT_PARAM,
@@ -54,10 +54,27 @@ const LoginContent = () => {
     }
   };
 
+  const handleBack = () => {
+    if (window.history.length > 1) {
+      router.back();
+      return;
+    }
+
+    router.push("/");
+  };
+
   return (
     <div>
-      <div className="mt-[-56px] h-[77px] border-b border-bg-200 py-[21px] pl-5">
-        <Link href="/">
+      <div className="-mx-5 mt-[-56px] flex h-[77px] items-center gap-3 border-b border-bg-200 px-5">
+        <button
+          type="button"
+          onClick={handleBack}
+          className="flex h-6 w-6 shrink-0 items-center justify-center"
+          aria-label="뒤로가기"
+        >
+          <IconArrowBackFilled />
+        </button>
+        <Link href="/" aria-label="홈으로 이동">
           <IconSolidConnectionFullBlackLogo />
         </Link>
       </div>
diff --git a/apps/web/src/app/my/_ui/MyProfileContent/index.tsx b/apps/web/src/app/my/_ui/MyProfileContent/index.tsx
index ee82e5c4..ede38f0f 100644
--- a/apps/web/src/app/my/_ui/MyProfileContent/index.tsx
+++ b/apps/web/src/app/my/_ui/MyProfileContent/index.tsx
@@ -18,6 +18,7 @@ import {
   IconUniversity,
 } from "@/public/svgs/my";
 import { UserRole } from "@/types/mentor";
+import { openKakaoOpenChat } from "@/utils/openKakaoOpenChat";
 
 const NEXT_PUBLIC_CONTACT_LINK = process.env.NEXT_PUBLIC_CONTACT_LINK;
 
@@ -37,8 +38,17 @@ const MyProfileContent = () => {
   const favoriteLocation =
     profileData.role === UserRole.MENTEE ? profileData.interestedCountries.slice(0, 3).join(", ") || "없음" : "없음";
 
+  const handleContactClick = () => {
+    if (!NEXT_PUBLIC_CONTACT_LINK) {
+      showIconToast("logo", "고객센터 링크를 불러오지 못했습니다. 잠시 후 다시 시도해주세요.");
+      return;
+    }
+
+    openKakaoOpenChat(NEXT_PUBLIC_CONTACT_LINK);
+  };
+
   return (
-    <div className="px-5 py-2">
+    <div className="py-2">
       <div className="mb-4 text-start text-k-700 typo-sb-5">
         <p>{nickname}님은</p>
         <p>
@@ -155,7 +165,7 @@ const MyProfileContent = () => {
       <div className="mt-5 flex flex-col gap-0.5">
         <LinkedTextWithIcon href="/terms" text="서비스 이용약관" />
 
-        <LinkedTextWithIcon isBilink href={NEXT_PUBLIC_CONTACT_LINK} text="고객센터 문의" />
+        <LinkedTextWithIcon onClick={handleContactClick} text="고객센터 문의" />
 
         <LinkedTextWithIcon
           onClick={() => {
diff --git a/apps/web/src/components/ui/LinkedTextWithIcon/index.tsx b/apps/web/src/components/ui/LinkedTextWithIcon/index.tsx
index 9c3caf9a..36919714 100644
--- a/apps/web/src/components/ui/LinkedTextWithIcon/index.tsx
+++ b/apps/web/src/components/ui/LinkedTextWithIcon/index.tsx
@@ -37,7 +37,7 @@ const LinkedTextWithIcon = ({
   }
 
   return (
-    <button onClick={onClick} className="w-full cursor-pointer">
+    <button type="button" onClick={onClick} className="w-full cursor-pointer">
       {<Content icon={icon} text={text} subText={subText} textColor={textColor} />}
     </button>
   );
diff --git a/apps/web/src/utils/openKakaoOpenChat.ts b/apps/web/src/utils/openKakaoOpenChat.ts
new file mode 100644
index 00000000..a809f6bf
--- /dev/null
+++ b/apps/web/src/utils/openKakaoOpenChat.ts
@@ -0,0 +1,73 @@
+const KAKAO_OPEN_CHAT_HOST = "open.kakao.com";
+const KAKAO_OPEN_CHAT_PATH_PATTERN = /^\/o\/([^/?#]+)/;
+const KAKAO_OPEN_CHAT_REFERER = "EW";
+const OPEN_CHAT_FALLBACK_DELAY_MS = 1200;
+
+export const getKakaoOpenChatJoinScheme = (openChatUrl: string): string | null => {
+  try {
+    const url = new URL(openChatUrl);
+
+    if (url.hostname !== KAKAO_OPEN_CHAT_HOST) {
+      return null;
+    }
+
+    const linkId = url.pathname.match(KAKAO_OPEN_CHAT_PATH_PATTERN)?.[1];
+
+    if (!linkId) {
+      return null;
+    }
+
+    return `kakaoopen://join?l=${encodeURIComponent(linkId)}&r=${KAKAO_OPEN_CHAT_REFERER}`;
+  } catch {
+    return null;
+  }
+};
+
+export const openExternalUrl = (url: string) => {
+  const openedWindow = window.open(url, "_blank", "noopener,noreferrer");
+
+  if (!openedWindow) {
+    window.location.href = url;
+  }
+};
+
+export const openKakaoOpenChat = (openChatUrl: string) => {
+  const joinScheme = getKakaoOpenChatJoinScheme(openChatUrl);
+
+  if (!joinScheme) {
+    openExternalUrl(openChatUrl);
+    return;
+  }
+
+  let fallbackTimer: number | undefined;
+
+  const cleanup = () => {
+    if (fallbackTimer) {
+      window.clearTimeout(fallbackTimer);
+    }
+
+    window.removeEventListener("pagehide", cleanup);
+    document.removeEventListener("visibilitychange", handleVisibilityChange);
+  };
+
+  const handleVisibilityChange = () => {
+    if (document.hidden) {
+      cleanup();
+    }
+  };
+
+  fallbackTimer = window.setTimeout(() => {
+    cleanup();
+    openExternalUrl(openChatUrl);
+  }, OPEN_CHAT_FALLBACK_DELAY_MS);
+
+  window.addEventListener("pagehide", cleanup);
+  document.addEventListener("visibilitychange", handleVisibilityChange);
+
+  try {
+    window.location.href = joinScheme;
+  } catch {
+    cleanup();
+    openExternalUrl(openChatUrl);
+  }
+};